Privacy and cookies policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) information that you provide to us when registering with our website;

(b) information that you provide to us for the purpose of subscribing to our email and instant notifications or newsletters;

(c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services;

(d) information relating to any purchases you make of our goods and services or any other transactions that you enter into through our website;

(e) information contained in or relating to any communication that you send to us or send through our website;

(f) any other personal information that you choose to send to us.

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) administer our website and business;

(b) personalise our website for you;

(c) enable your use of the services available on our website;

(d) send you goods purchased through our website;

(e) supply to you services purchased through our website;

(f) send statements, invoices and payment reminders to you, and collect payments from you;

(g) send you non-marketing commercial communications;

(h) send you email and mobile notifications;

(i) send you our email newsletter;

(j) deal with enquiries and complaints made by or about you relating to our website;

(k) keep our website secure and prevent fraud;

(l) verify compliance with the terms and conditions governing the use of our website.

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

3.5 All our website financial transactions are handled through our payment services provider, 2Checkout. You can review the provider's privacy policy at https://www.2checkout.com/policies/privacy-policy. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

3.6 Our email notifications are handled through SendGrid, Inc. You can review the provider's privacy policy at https://sendgrid.com/. We will share information with our email services provider only to the extent necessary for the purposes of processing your email notifications.

4. Disclosing personal information

4.1 We may disclose your personal information to the extent that we are required to do so by law;

4.2 Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining personal information

5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 Without prejudice to Section 5.2, we will usually delete personal data falling within the categories set out below at the time set out below:

(a) your name and postal address will be deleted from our system after the time necessary to provide the service requested by the User. We do not possess your payment details.

6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 We will store all the information you provide on secure servers.

6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password except when you log in to our website.

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy.

8. Your rights

8.1 We may withhold personal information that you request to the extent permitted by law.

8.2 You may instruct us at any time not to process your personal information.

9. Third party websites

9.1 Our website may include hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

11. About cookies

11.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

11.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

11.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

11.4 Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

12. Our cookies

12.1 We use session and persistent cookies on our website.

12.2 The cookies that we use on our website are to:

(a) enable the use of a shopping cart on the website;

(b) improve the website's usability;

(c) analyse the use of the website;

(d) administer the website;

(e) prevent fraud and improve the security of the website;

(f) personalise the website for each user.

13. Analytics cookies

13.1 We use Google Analytics to analyse the use of our website.

13.2 Our analytics service provider generates statistical and other information about website use by means of cookies.

13.3 The information generated relating to our website is used to create reports about the use of our website.

13.4 Our analytics service provider's privacy policy is available at: http://www.google.com/policies/privacy/

15. Our details

15.1 This website is owned and operated by BagTow s.r.o.

15.2 Our registered office is at Kopcianska 10, 851 01 Bratislava, Slovakia.

15.3 You can contact us by writing to the business address given above, by email to info@bagtow.com or by telephone on +43 660 715 70 22 or +421 949 414 954.